Frequently asked questions

The average time is between 1.5 to 2.5 hours, depending on the size, temperament and needs of the puppy.

We only use natural, safe, and high-quality products tailored to each pet's skin and coat.

Absolutely! We specialize in working with sensitive dogs, using patience, time, and lots of love.

For safety and convenience, we do not allow owners to stay during the grooming process. In some cases, pets behave well in the presence of their owners, but most often they behave better without the owner present.

Just your pet, their collar, and if you like, a toy or blanket to give them confidence. We'll take care of the rest.

Yes, we'll call you or send you a text or WhatsApp message when your puppy is ready so you don't have to wait longer than necessary.

Please let us know as soon as possible. If you arrive more than 15 minutes late, we may have to reschedule your appointment. Just let us know.

It's okay, but we would appreciate a call to be updated, otherwise we would charge you for the day care service for the delay and the space occupied after the service.

Yes, for everyone's safety, we require pets to be up-to-date on their core vaccinations, especially rabies. This helps protect your pet, the other pets in our care, and our grooming staff. Please bring proof of vaccination if this is your first visit.

We love working with puppies! On their first visit, our main goal is to help them feel confident and familiarize themselves with the process. If your puppy allows it, we'll do the full grooming, but it's often better to focus on helping them calmly adapt to the salon and their contact with us.
Don't think of it as an expense, but rather as a significant investment. A bad experience or forced grooming can leave trauma, fear, or even cause injuries. We prefer to do it with patience, love, and respect.

We don't recommend shaving dogs with double coats, such as huskies, golden retrievers, or Pomeranians. Their coat regulates body temperature, keeping them warm in the winter and cool in the summer. Shaving can damage their coat, cause skin problems, and actually make them more vulnerable to heat.

Instead, we offer special treatments to remove dead undercoats, promote ventilation, and help your dog feel cool without compromising their health.